Exclusive Reward Redemption

We are blessed with devoted support from our super e-gold members. To extend a heartfelt appreciation, exclusive rewards can be redeemed in just a few clicks. super e-gold member can entitle 10 Reward eCoins for every 40,000 points upon anniversary date, 20 Reward eCoins for 80,000 points, and so on. Reward eCoins redemption is available here and valid within 60 days after anniversary day while stocks last.

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Innotier: The Ultimate Protection
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Description & Details

Keeping up with hygiene and safeguarding your health are more important than ever, so you want to make sure your face mask is offering the best protection possible. This reward privilege contains Innotier’s top-of-the-line face masks and gloves. 

The InnoShield Champion Series SXM99 mask is Innotier’s latest development, incorporating Ionic+ silver technology from Noble Biomaterials, which offers the highest efficiency in inhibiting 99%+ COVID-19 and SARS viruses on the fabric, and has been tested after 200 washes. 

InnoTouch are lightweight, breathable premium gloves that feature patented Ionic+ technology, which harnesses the power of 99.9% pure silver woven directly into the fabric to dramatically reduce the viability of viruses and microbes on soft surfaces. 

This reward privilege contains:

- InnoShield (Adult) Mask – Matte Black – SXM99

- InnoShield (Adult) Mask – Cobalt Blue – SXM99

- InnoTouch XGSC2 (Adult) – Onyx Black M/L x2 

1.    Reward redemption is available on the super e-gold Member Exclusive Reward Redemption website. The Reward eCoins are valid for 60 days for Reward redemption after anniversary date while stocks last.  Any expired or invalid Reward eCoins will be forfeited and will not be re-issued.

2.    super e-gold members should redeem the reward(s) based on the number of eCoins they are entitled to. Redemption gifts are non-refundable, and cannot be redeemed for cash, sold or exchanged for any other products or services. 

3.    Reward eCoins will be deducted from members’ accounts and a confirmation SMS/email will be sent once the redemption is confirmed. The redemption cannot be changed or cancelled, expired offers will not be accepted and no retrospective arrangements will be made. Members are required to present membership card and confirmation SMS for verification upon Reward collection.

4.    Rewards must be collected on selected date and time at selected store. The expired rewards will be regarded as abandoned and no replacement will be arranged. Related reward eCoins will not be returned.

5.    Certain products may be subject to seasonal and market supply. In the event that products are unavailable, City Super Limited reserves the right to substitute items using products that are of an equal value without prior notice.

6.    The results of using personal care products may vary with an individual’s skin and physical condition. City Super Limited is not responsible for any allergic reactions.

7.    Gift redemption will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is announced. Whenever feasible, all gift redemption will resume as normal four hours after the signal is cancelled, depending on the time of the announcement.

8.    All reward photos are for reference only, and the actual products may vary. The rewards do not include any warranty, exchange, cash refund or change. Members are responsible for checking the quality of rewards at the time of redemption. No rewards will be re-issued and no bonus points refunded afterwards.

9.    All rewards are only available while stocks last. CSL has the right to terminate the provision of particular rewards or provide similar rewards as an alternative without prior notice. CSL does not guarantee any rewards will continue to be available during the promotional period.

10.    City Super Limited reserves the right to amend the Terms and Conditions of gift redemption without prior notice, and of final decision on all matters of dispute.